Returns & Refunds Policy

Due to the perishable nature of our artisanal cakes, we cannot accept returns once the product has left our bakery. If you are unsatisfied with the quality of your order, please contact us within 24 hours of delivery to discuss a replacement or store credit.

Return Process

• 1.
  Inspect Upon Arrival

  Please examine your cake immediately upon delivery or pickup to ensure it meets our quality standards and matches your order details.

• 2.
  Document Issues

  If there is damage or a discrepancy, take clear photographs of the product and the packaging to help us understand what went wrong.

• 3.
  Contact Our Team

  Email our support desk within 24 hours with your order number, photos, and a brief description of the issue.

• 4.
  Resolution Process

  Our team will review your claim and, if eligible, issue a partial refund, full store credit, or schedule a fresh replacement cake.